Frequently Asked Questions

Helping your business stay lean and agile with experienced, talented marketing professionals on a monthly subscription. No hidden fees, no contracts, no hassle – just premium marketing services at less than a third of the cost of a full-time employee.

What tasks can my Virtual Marketing Assistant or Virtual Marketing Manager help with?

Our virtual marketing professionals are experienced and ready to help you with all aspects of digital marketing, traditional marketing, advertising, and public relations. Possible tasks include:

Learn more about our Service Offerings.

How do you assign Virtual Marketing Assistants or Virtual Marketing Managers?

In a traditional marketing agency, you are placed into a set package of services based on their experience rather than your needs. With The Small Business Marketing Studio, you choose your services, and we pair you with one or more marketing professionals to help you accomplish your goals and grow your business.

See How it Works.

How does the pricing work?

It’s simple! You meet with one of our customer experience specialists to determine what tasks you need for your business. Then, we break down those tasks into the number of hours needed to complete each item. With that information, you purchase the package that best fits your needs.

Learn more about our Pricing & Plans.

Do my hours roll over?

Yes, you purchase a block of hours based on the tasks you need every month. If you have hours left over at the end of the month, those will roll over to the next month.

What happens if I run out of hours?

You can always purchase more at any time at a special per-hour rate for exactly the amount you need.

What is the difference between a Virtual Marketing Assistant, a Virtual Marketing Manager, and a contract CMO?

The biggest difference between our Virtual Marketing Assistants, Virtual Marketing Managers, and contract CMOs is level of experience and time in the field. Our more experienced marketers can take on a wider variety of tasks and can be a strategic marketing leader for their clients. Less experienced marketers are capable and dependable, but are better suited for day-to-day tasks to improve the marketing workflow in your business.

If you already have an existing marketing management department or an outlined marketing strategy, our Virtual Marketing Assistants can help you ease the workload for your team. These professionals have experience on the day-to-day tasks required to maintain consistency in your branding and marketing efforts.

If you need a more seasoned marketing expert to take on your marketing efforts our Virtual Marketing Managers are the right fit for you. These professionals work very well for solopreneurs, startups, established businesses, and non-profit organizations.

For businesses who are scaling quickly, we offer executive-level marketing professionals to help you drive your vision with less risk. Our contract CMOs are in high demand for growing small businesses, private and public enterprise companies, non-profit organizations, as well as local, state, and federal government agencies.

How does the billing cycle work?

We do not require long-term contracts, but we do require prepayment on all our packages. Your payment, based on the hours you requested, then works as a credit. If you don’t use up all your hours in a month, they roll over to the following month.

As a new client, you will receive an invoice for the hours you need for your first month. Once that is paid, your virtual marketing professional will begin work.

For current clients, you will receive an invoice on the 15th of every month for the following month’s hours. Payment is due before the first day of the new month for work to continue.

For more information, please visit our Pricing & Plans page.

Do your Virtual Marketing Assistants and Virtual Marketing Managers handle typical VA administrative tasks too?

No. Our market professionals are highly trained to perform marketing tasks that help you drive revenue – they love marketing, and it’s 100% of their focus. However, we do partner with other Virtual Assistant agencies that specialize in military spouse and veteran employment – we would be happy to provide a referral for administrative support.

Can my Virtual Marketing Assistant or Virtual Marketing Manager make outbound calls?

Yes! Many of our virtual marketing professionals are experienced sales people as well and can make outbound sales calls as a part of your marketing strategy.

Will I get the same Virtual Marketing Assistant (VMA) or Virtual Marketing Manager (VMM) every month?

Yes. We have a comprehensive pairing program to help you find the right virtual marketing professional and to ensure a positive working relationship. We are confident that you will be satisfied with your experience and recommend that you stick with the same marketing professional or team of marketing professionals while with The Small Business Marketing Studio to ensure consistency and growth.

After all, quality working relationships take time and effort to create and maintain. We don’t want you to waste precious time constantly training a new marketer about your business.

If at any time, you are not satisfied with your virtual marketing professional, you can request a new VMA or VMM at no additional cost.

Check out our How It Works page for full details!

What if my business changes, or my marketing goals change?

We’ve built our packages with small business flexibility in mind. If you need to alter your strategy, just let us know and we will adjust your plan to fit your changing needs.

Where will my Virtual Marketing Assistant or Virtual Marketing Manager be based?

We provide US-based, fully-vetted marketing professionals to help you increase revenue through marketing, advertising, and public relations.

All our Virtual Marketing Managers, Virtual Marketing Assistants, and contract CMOs are military spouses, veterans, or first responder spouses. This means that when you hire through The Small Business Marketing Studio, you can feel great about investing in those who support our nation.

Visit our Services page for a list of additional offerings.

Will my Virtual Marketing Manager or Virtual Marketing Assistant be able to build me a website?

While our virtual marketing professionals do not design websites, we do partner with military family friendly website design agencies and contractors to build a great website. Your virtual marketing professional can work hand in hand with your designer to create a beautiful, professional website complete with stellar content that converts.

For more information, contact us for a consultation.

What are the qualifications to become a Virtual Marketing Assistant at The Small Business Marketing Studio?

We have very high standards for our virtual marketing professionals. For specific information about position requirements and training, please visit our Become a Virtual Marketing Professional page.

Are SBMS Virtual Marketing Assistants and Virtual Marketing Managers employees or independent contractors?

Our virtual marketing professionals are W2 employees. We provide regular training and a cohesive team support environment for our virtual marketing professionals to ensure the best quality and comprehensive service.

Do you have a referral program?

We have an extensive referral program, and actively seek out military family friendly businesses in a variety of industries. For more information, please visit our Become a Partner page.

How do I keep track of how many hours my Virtual Marketing Assistant or Virtual Marketing Manager has used?

Every client is given a unique log in to their own private online portal. In your client portal, you can find meeting notes, content for approval, project progress status updates, and daily time tracker updates. At the end of each month that you use The Small Business Marketing Studio, you’ll receive a comprehensive report of how the hours were allocated and progress on all your marketing goals.

What hours will my Virtual Marketing Manager (VMM) or Virtual Marketing Assistant (VMA) be available?

Typically, you’ll be paired with a virtual marketing professional that can work within business hours in your time zone. From there, you and your VMM or VMA will determine an ongoing schedule that fits your needs.

What happens if I am not happy with my Virtual Marketing Assistant (VMA) or a Virtual Marketing Manager (VMM)?

Once you and your new virtual marketing manager or virtual marketing assistant have connected, we’ll be checking in with you and your marketing professional to ensure a positive working relationship.

If there is ever an issue, if your VMA/VMM no longer fits your needs, or if you need additional support – we will quickly identify the concern and add to or change your VMA/VMM with another member of our team.

Our Guarantee: If your virtual marketing assistant or virtual marketing manager is ever unavailable due to illness, vacation, a military move, or another reason – we will add a backup team member to your account to ensure continued momentum at no additional cost to you.